A quality approach to ensure the satisfaction of our customers:
- We are QUALIMAT certified for bulk transport.
- We are ISO 9001 certified, 2008 version for logistics.
- We are a member of the EcoVadis CSR platform
- 100% of our customers, including some who have been with us for over 30 years, are satisfied with the quality of our service.
- 98% of our deliveries take place at the time requested by the customer.
- We listen to our customers and will adapt resources proactively and reactively. Our watch words? Anticipation, Responsiveness, Availability, Adaptability.
«I work on the quality aspect, in partnership with the operations managers. We are permanently seeking to improve customer satisfaction according to the regulations and our internal procedures.
For the safety part, I ensure compliance in accordance with the legal obligations. Organising meetings, in my role as H&S committee secretary, allows me to identify the risks and thus establish means of prevention.»
Sandrine LEBANSAIS-GROUSSARD
Quality, Health & Safety Assistant, Ambroise Bouvier